Facebook shipping service launched in UK

A new Facebook shipping service has launched in the UK, with Money Saving Expert (MSE) the first to report it last week. “Facebook told MSE that the move would give buyers more choices, while also allowing sellers to reach more people, as many currently rely on collection or in-person delivery,” wrote journalist Sophie King.

Facebook reported the news last month in an article celebrating the 5th anniversary of Facebook Marketplace. In the post, Facebook said it was adding more features to help people shop more “affordably, easily and responsibly” before the holidays. He said Facebook shipping, which was already available in buying and selling groups in the US, was being rolled out in the UK for person-to-person and non-business sales. “Shipping allows sellers to offer their items beyond their local area,” he writes.

He also said, “With shipping, sellers can reach even more buyers, and buyers can search for items nearby and remotely and purchase using Facebook Pay. In addition, many purchases made with payment on Facebook are covered by purchase protection.

Most people think of Facebook Marketplace as a Craigslist-like service with local pickup only, but Facebook has offered a variety of options to sellers for quite some time, as we described in this EcommerceBytes 2019 article.

UK sellers who choose to use the new Facebook shipping have 3 business days to ship the item when they receive an order through Marketplace payment. They must use a Royal Mail, Hermes, Yodel or DPD postal service – a service which ensures delivery within 10 working days. Tracking and delivery confirmation is a must – and sellers should enter tracking information immediately. “To be paid, you must mark your item as shipped and enter a tracking number.”

Items eligible for Facebook UK delivery are items priced between £ 1 and £ 500; The item may be new or used, and the seller must include specific condition in the listing. The service is limited to the following categories:

Antiques and collectibles. (not covered by purchase protection)
Appliances.
Handicrafts.
Car parts.
Baby and children.
Bags and luggage.
Books, Movies and Music (no digital sale allowed, only real items for sale).
Clothing and footwear.
Electronics and IT.
Furniture.
Garden.
Health and beauty.
Housework.
Jewelry and accessories.
Mobile phones.
Musical instruments.
Animal supplies.
Sports and the outdoors.
Tools.
Toys and games.
Video games.
Furniture.

Note that a page created to explain Facebook delivery for UK sellers automatically detected that we were from the US and redirected us to a page describing delivery and payment on Facebook for the US site. However, a Facebook spokesperson provided us with the above information for UK sellers.

In the UK the buyer or seller pays the shipping costs and the seller pays a charge of 2% of the total cost. (In the US, sellers pay a 5% fee.)

Facebook Marketplace is visited by more than a billion people worldwide each month, according to the company.

Ina Steiner

Ina Steiner
Ina Steiner is the co-founder and editor-in-chief of EcommerceBytes and has worked in e-commerce since 1999. She is a widely cited authority on market selling and is the author of “Turn eBay Data Into Dollars” (McGraw -Hill 2006). Her blog was featured in the book “Blogging Heroes” (Wiley 2008). Follow her on Twitter at @ecommercebytes and send tips to [email protected] See the disclosure at EcommerceBytes.com/disclosure/.